No connection on your nbn® FTTP

Look up your address on nbn®’s Network Status and Outages page and our Network Status page.
Note: If maintenance is scheduled, you’ll see an estimated time for the fix.

Check your nbn® modem and make sure the cables are plugged in firmly and aren’t damaged. Our setup guide shows you how to connect them.
Note: Replace any cables that are damage.

Switch off the power at the outlet for at least 10 seconds.
Switch it back on and wait until the Internet light comes on.
Try browsing a website to check if it loads successfully.

If you have an nbn® FTTP connection, you can also restart your NTD (Network Termination Device), especially if you have recently changed your plan or speed.
Switch off the NTD at the power outlet and leave it off for at least 10 seconds. Switch it back on and wait for the NTD’s status lights to return to normal before checking your connection again.
Check the status lights on your nbn® Connection Box. If any lights are off or showing red, please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.
Check whether any devices are connected to your modem using an Ethernet cable. If those devices have normal speeds but Wi‑Fi devices are slow, proceed to Troubleshooting Wi‑Fi Connection.
Note: If some devices can open websites but others can’t, even when they’re connected the same way, you may need to adjust your browser settings.

Still can't get online? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.

Look up your address on nbn®’s Network Status and Outages page and our Network Status page.
Note: If maintenance is scheduled, you’ll see an estimated time for the fix.

Check your nbn® modem and make sure the cables are plugged in firmly and aren’t damaged. Our setup guide shows you how to connect them.
Note: Replace any cables that are damage.

Switch off the power at the outlet for at least 10 seconds.
Switch it back on and wait until the Internet light comes on.
Try browsing a website to check if it loads successfully.

If you have an nbn® FTTP connection, you can also restart your NTD (Network Termination Device), especially if you have recently changed your plan or speed.
Switch off the NTD at the power outlet and leave it off for at least 10 seconds. Switch it back on and wait for the NTD’s status lights to return to normal before checking your connection again.
Check the status lights on your nbn® Connection Box. If any lights are off or showing red, please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.
Check whether any devices are connected to your modem using an Ethernet cable. If those devices have normal speeds but Wi‑Fi devices are slow, proceed to Troubleshooting Wi‑Fi Connection.
Note: If some devices can open websites but others can’t, even when they’re connected the same way, you may need to adjust your browser settings.

Still can't get online? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.