1300YOMOJO | 1300 966 656
International +61 2 8089 1602
Monday to Sunday, 8 AM-8 PM AET
Troubleshoot slow Wi-Fi
If your Wi‑Fi is running slowly, follow these steps to help identify the problem.
Stand close to your modem and run a speed test.
Note: Wi‑Fi typically covers up to 30 metres indoors, though walls and other obstacles can reduce this range.
If your Wi‑Fi is only slow in certain areas of your home, take a look at our guide on:
If you’re using a mobile, switch off 4G/5G data to ensure it connects via Wi‑Fi, then run another speed test.
Your speed may slow temporarily if too many devices or applications are using the connection at once. For example, if one device is downloading a large file or streaming in 4K, speeds should return to normal once that activity has finished.
Note: If you need to use more devices or applications at the same time, you can upgrade your plan through the Yomojo Dashboard or call us on 1300 966 656 for assistance.
Wi‑Fi still slow? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.
Note: If you’re using a third‑party modem, please visit the manufacturer’s website for support.