1300YOMOJO | 1300 966 656
International +61 2 8089 1602
Monday to Sunday, 8 AM-8 PM AET
Browsing Issues
Having trouble loading websites? If your modem looks online but you still can’t browse, try these steps to find the problem.
Check whether the problem affects all websites or just one. If it’s only a single site that won’t load while others work fine, follow the steps for fixing access to that website.
Make sure your device is connected to the modem, either with an Ethernet cable or over Wi‑Fi.
Find the barcode sticker on your modem and check for the default gateway address, such as http://192.168.1.1. Some modems may use a name‑based address like http://tplinkmodem.net.
Open your browser and type in the gateway address. If a login screen appears, your device is definitely connected to the modem.
Set DNS manually.
Primary DNS: 211.29.132.12 or 8.8.8.8
Secondary DNS: 198.142.0.51 or 8.8.4.4
If still not working. Clear your browser cache, then try opening a website.
Still can't browse? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.