FTTP

Having trouble with your nbn® Fibre to the Premises (FTTP) connection? Whether you're experiencing slow internet speeds, frequent dropouts or a complete loss of connectivity, our troubleshooting guides can help you identify common problems and find practical solutions to get your internet connection working again.

Fibre to the Premises (FTTP) is an nbn® connection technology that delivers fibre-optic cables directly to your home or business. Unlike connections that rely partly on copper wiring, FTTP uses fibre infrastructure to connect your premises to the nbn® network. However, your internet experience can still be affected by equipment issues, network outages, Wi-Fi interference, connected devices or other factors.

If your nbn® FTTP internet isn't performing as expected, it's important to understand whether the problem is related to your Wi-Fi network, router, nbn® connection box or the wider network. Checking these components can help you narrow down the cause before contacting technical support.

Our step-by-step nbn® FTTP troubleshooting guides cover three common connection problems:

• Slow nbn® FTTP speeds: Learn how to check your internet speed, identify possible performance issues and improve your connection.

• No connection on your nbn® FTTP: Follow practical troubleshooting steps when your internet stops working, including checking your equipment, cable connections and network status.

• Frequent nbn® FTTP dropouts: Discover possible causes of intermittent disconnections and what you can do to improve connection stability.

Select the troubleshooting guide that best matches your issue to get started. If you've completed the recommended checks and your FTTP connection still isn't working properly, contact Yomojo support on 1300 966 656 for further assistance.