NBN

Need help with your nbn® internet connection? Whether you're experiencing slow internet speeds, frequent dropouts, Wi-Fi problems or difficulty connecting to the internet, Yomojo's nbn® help centre provides practical troubleshooting guides to help you identify and resolve common home internet issues.

The National Broadband Network (nbn®) connects Australian homes and businesses using different access technologies, including Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Hybrid Fibre Coaxial (HFC), Fibre to the Node or Building (FTTN/B), and Fixed Wireless. Each connection type uses different infrastructure and equipment, which means troubleshooting steps can vary depending on how your premises connects to the network.

Understanding your nbn® connection type is an important first step when diagnosing internet problems. For example, an FTTP connection uses an nbn® connection box connected to fibre infrastructure, while FTTN connections rely partly on existing copper telephone lines. Fixed Wireless connections use radio signals between an outdoor antenna and an nbn® transmission tower.

Our nbn® troubleshooting guides can help you find information about:

·         nbn® FTTP: Troubleshoot slow speeds, connection failures and frequent dropouts on Fibre to the Premises connections.

·         nbn® FTTC: Identify common Fibre to the Curb connection problems and follow recommended troubleshooting steps.

·         nbn® HFC: Find guidance for Hybrid Fibre Coaxial internet issues, including connection interruptions and reduced speeds.

·         nbn® FTTN/B: Explore troubleshooting advice for Fibre to the Node and Fibre to the Building connections.

·         nbn® Fixed Wireless: Understand common wireless broadband issues and factors that may affect connection performance.

·         Slow Wi-Fi: Learn how router placement, wireless interference and connected devices can affect your home internet experience.

·         Internet browsing issues: Find troubleshooting information for websites that won't load, slow browsing and other connectivity problems.

Not sure where to start? Select your nbn® connection type from the guides below, or choose the troubleshooting topic that best describes your issue.

If you've followed the recommended steps and still need assistance, contact Yomojo support on 1300 966 656 for help with your internet service.