1300YOMOJO | 1300 966 656
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Monday to Sunday, 8 AM-8 PM AET
Slow nbn® WIRELESS Speeds – Quick Fix Guide
If your nbn® Wireless service is running slowly, try these steps:
Check for outages or maintenance
Check the nbn® Network Status page and our Network Status page for any known issues.
Check your antenna
Make sure your nbn® Wireless antenna is clear of tree branches and other objects. Severe weather can also affect your connection. If the antenna is damaged, call us on 1300 966 656.
Restart your modem
Turn your modem off at the power outlet for at least 10 seconds. Turn it back on and wait for the Internet light to come on.
Run a speed test
Once your modem is connected, run a speed test.
Check your Wi-Fi and cables
If devices connected by Ethernet are running normally but Wi-Fi is slow, try our Wi-Fi troubleshooting guide. Make sure your Ethernet cables are in good condition and use CAT5e or CAT6 cables.
Check your connected devices
Too many devices, large downloads or 4K streaming can slow your connection. Try disconnecting devices or apps you’re not using.
Still experiencing slow speeds?
Please call us on 1300 966 656, email at us support@yomojo.com.au or chat with us.
For more troubleshooting and information, visit: Why Is My NBN Slow?