1300YOMOJO | 1300 966 656
International +61 2 8089 1602
Monday to Sunday, 8 AM-8 PM AET
No connection on your nbn® WIRELESS
If your nbn® Wireless service is offline, try these steps:
Check for outages
Check the nbn® Network Status page and our Network Status page for outages or planned maintenance.Check your antenna
Make sure your nbn® Wireless antenna is clear of tree branches and other objects. Severe weather can also affect your connection. If the antenna is damaged, call us on 1300 966 656.Check your cables
Make sure your modem and nbn® Connection Box cables are securely connected and not damaged. Replace any broken or chewed cables.Restart your equipment
Turn off the power to your modem and nbn® Connection Box for at least 10 seconds. Turn them back on and wait for the Internet light to come on.Check the Status light
If the Status light on your nbn® Connection Box is red, call us on 1300 966 656.Check your Wi-Fi
If devices connected by Ethernet can get online but Wi-Fi devices can't, proceed Troubleshooting Wi-Fi connection.Check your devices
If only some devices can't get online, check your browser settings and fix Browsing Issue.Still can't get online? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.