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Dropouts on nbn® HFC– Quick Fix Guide
If your Yomojo nbn FTTP service keeps dropping out, your internet will disconnect and reconnect from time to time. Follow these simple steps to help identify the problem.
Look up your address on nbn®’s Network Status and Outages page and our Network Status page.
Note: If maintenance is scheduled, you’ll see an estimated time for the fix.
Locate a device connected to the modem with an Ethernet cable. If it stays connected while Wi-Fi devices drop out, follow the Wi-Fi Dropouts troubleshooting steps instead.
Check your nbn modem and make sure all cables are securely connected and not damaged. If you're unsure, follow our setup guide.
Note: Replace any broken or chewed cables.
Restart your nbn® hfc box and modem. Turn them off, wait at least 30 seconds, then turn them back on. Allow a few minutes for your connection to come back online.
Still experiencing dropouts? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.
Take Note: Before you call, take note of the Serial Number (S/N) and CMAC Number on the barcode sticker on your HFC box. We’ll need these details to investigate the issue.