I cannot receive SMS

Device Troubleshooting:

• Reboot your smartphone: A simple restart can often resolve temporary glitches.

• Check network connection: Ensure you have a stable network connection and that airplane mode is off.

• Check for blocked numbers: Verify your device's SMS settings to ensure that the sender's number has not been blocked.

• Update software: Ensure your device's operating system and texting app are updated, as updates often include bug fixes.

Yomojo Troubleshooting:

• Check network status: Use theYomojo Network Status checker to see if there are any outages or maintenance in your area.

Contact Support

If you have tried the basic troubleshooting steps and still cannot receive messages, you need to contact our Yomojo support team directly, as we may need to investigate the issue from our end (e.g., re-provisioning your service). 

You can reach us through the following methods: 

• Call: 1300YOMOJO (1300 966 656) or International +61 2 8089 1602.

• Email: support@yomojo.com.au.

• Live Chat: Available on our Contact Us page via Messenger or WhatsApp.