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Can I call Emergency Triple Zero using WiFi Calling?

  • Yes, emergency triple zero calls are supported over Wi-Fi Calling if there is no mobile network coverage available to make the call, if you have Wi-Fi coverage and are using a Wi-Fi Calling compatible device with the latest software.

  • If Optus mobile coverage is insufficient to make the call your device will then automatically search for other mobile carrier networks to try to make the call.

  • Emergency services will ask for your location when they answer your triple zero call when using Wi-Fi Calling as it may not automatically provide your current location.

  • Wi-Fi Calling service is unable to receive National Emergency Warning System (NEWS) SMS warnings.

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