Slow Internet on 4G/5G Home Wireless

If your Home Wireless internet is slower than expected, try the following steps:

1. Check Network Status

• Ensure there are no network outages in your area.

• Visit Yomojo’s coverage map to confirm 4G/5G availability at your location.

• If you are in a low-coverage area, the device may default to a weaker signal.

2. Move to a Better Location

• Obstacles such as walls, floors, furniture or electronic appliances can weaken signal strength.

• Place your device in a higher position or near a window facing the nearest mobile tower for better reception.

• Tip: Avoid placing the modem in corners, cupboards, or behind metal objects.

3. Restart Your Modem and Connected Devices

• Power off your Home Wireless modem for 30 seconds, then turn it back on.

• Restart laptops, phones or tablets connected to the modem to refresh the network connection.

• Tip: Regularly restarting the modem once a week can improve performance and maintain stable speeds.

4. Reduce Network Congestion

• Too many devices connected simultaneously can slow down your internet.

• Disconnect devices not in use, particularly those streaming video or downloading large files.

• Tip: In households with multiple users, consider scheduling high-data activities (such as streaming or downloads) during off-peak times.

5. Check Device Software and Firmware Updates

• Ensure your Home Wireless modem and connected devices have the latest software or firmware updates installed.

• Updates can improve speed, stability and overall network performance.

• Tip: Enable automatic updates where possible to keep your devices optimised.

6. Clear Browser or App Cache

• Slow speeds can sometimes be caused by accumulated cached data in apps or browsers.

• Clearing cache can improve loading times and reduce perceived slowness.

• Tip: Regularly clear cache for frequently used apps such as streaming services or browsers to help maintain speed.

7. Test with a Wired Connection (Optional)

• Connect a device to the modem via an Ethernet cable to test internet speeds.

• If speeds are faster over a wired connection, the issue may be with Wi-Fi coverage rather than the network itself.

• Tip: Use this method to identify Wi-Fi dead zones in your home.

8. Check Signal Strength on Your Modem

• Most modems display signal bars or indicators.

• If signal strength is low (1–2 bars), try relocating the device or using a 4G/5G signal booster.

• Tip: Avoid placing the modem on the floor or behind thick walls; even small adjustments can improve reception.

9. Optimise Wi-Fi Settings

• If your Home Wireless device also provides Wi-Fi, ensure the Wi-Fi band is optimised:

  • 2.4 GHz band: Longer range but slower speeds.

  • 5 GHz band: Faster speeds but shorter range.

• Tip: For high-speed activities close to the modem, use the 5 GHz band; for rooms further away, 2.4 GHz may be more stable.

10. Consider Your Data Plan and Usage

• Heavy usage, such as streaming, downloads or online gaming, can temporarily slow your connection.

• Tip: Monitor your data usage in the Yomojo app and consider upgrading your plan depending on your usage to maintain optimal speeds. 

Still Having Issues?

• Contact Yomojo support on 1300 966 656 or send a message via our contact page for personalised assistance.\

💡 Extra Tips:

• Avoid placing the modem near microwaves, cordless phones, or large metal objects.

• Consider using a 4G/5G Wi-Fi extender or mesh network to improve coverage in larger homes.

• For gaming or video streaming, connect directly via Ethernet where possible for the most stable connection.

• Occasionally check the Yomojo coverage map to ensure your area has optimal 4G/5G service.