No 4G/5G Signal
If your Home Wireless device isn’t connecting to 4G or 5G, try the following steps:
1. Check Network Status
Ensure there are no network outages in your area.
Visit Yomojo’s coverage map to confirm 4G/5G availability at your location.
If you are in a low-coverage area, the device may default to a weaker signal.
2. Restart Your Modem
Turn off your Home Wireless modem, wait 30 seconds, then turn it back on.
Restarting the modem allows it to reconnect to the nearest tower and refresh network connections.
3. Check Your SIM Card
Ensure your SIM is correctly inserted and is 4G/5G-enabled.
Older SIMs may not support 5G connectivity.
Remove and reinsert the SIM to ensure it has proper contact with the device.
4. Check Device Software Updates
Ensure your Home Wireless device firmware is up-to-date.
Updates can improve connectivity, stability, and compatibility with 4G/5G networks.
Follow your device instructions or use the Yomojo app to check for updates.
5. Move to a Different Placement
Signal strength may be affected by walls, furniture, or other obstacles.
Try moving your Home Wireless device to a higher location or near a window for better reception.
6. Restart Your Connected Devices
If your connected devices (laptops, phones, tablets) are not detecting the network, restart them.
This ensures they reconnect to the refreshed modem signal.
Still Having Issues?
Contact Yomojo support on 1300 966 656 or send a message via our contact page for further assistance.
💡 Extra Tips:
Avoid placing your modem near metal objects, microwaves, or thick walls, as these can weaken the signal.
Disconnect devices not in use if your network is congested.
Enable automatic firmware updates if your device supports it to always have the latest improvements.
Consider using a 4G/5G Wi-Fi extender or mesh nodes for better coverage in larger homes.