No 4G/5G Signal

If your Home Wireless device isn’t connecting to 4G or 5G, try the following steps:

1. Check Network Status

• Ensure there are no network outages in your area.

• Visit Yomojo’s coverage map to confirm 4G/5G availability at your location.

• If you are in a low-coverage area, the device may default to a weaker signal.

2. Restart Your Modem

• Turn off your Home Wireless modem, wait 30 seconds, then turn it back on.

• Restarting the modem allows it to reconnect to the nearest tower and refresh network connections.

3. Check Your SIM Card

• Ensure your SIM is correctly inserted and is 4G/5G-enabled.

• Older SIMs may not support 5G connectivity.

• Remove and reinsert the SIM to ensure it has proper contact with the device.

4. Check Device Software Updates

• Ensure your Home Wireless device firmware is up-to-date.

• Updates can improve connectivity, stability, and compatibility with 4G/5G networks.

• Follow your device instructions or use the Yomojo app to check for updates.

5. Move to a Different Placement

• Signal strength may be affected by walls, furniture, or other obstacles.

• Try moving your Home Wireless device to a higher location or near a window for better reception.

6. Restart Your Connected Devices

• If your connected devices (laptops, phones, tablets) are not detecting the network, restart them.

• This ensures they reconnect to the refreshed modem signal.

Still Having Issues?

• Contact Yomojo support on 1300 966 656 or send a message via our contact page for further assistance.

💡 Extra Tips:

• Avoid placing your modem near metal objects, microwaves, or thick walls, as these can weaken the signal.

• Disconnect devices not in use if your network is congested.

• Enable automatic firmware updates if your device supports it to always have the latest improvements.

• Consider using a 4G/5G Wi-Fi extender or mesh nodes for better coverage in larger homes.