No 4G/5G Signal

If your Home Wireless device isn’t connecting to 4G or 5G, try the following steps:

1. Check Network Status

·         Ensure there are no network outages in your area.

·         Visit Yomojo’s coverage map to confirm 4G/5G availability at your location.

·         If you are in a low-coverage area, the device may default to a weaker signal.

2. Restart Your Modem

·         Turn off your Home Wireless modem, wait 30 seconds, then turn it back on.

·         Restarting the modem allows it to reconnect to the nearest tower and refresh network connections.

3. Check Your SIM Card

·         Ensure your SIM is correctly inserted and is 4G/5G-enabled.

·         Older SIMs may not support 5G connectivity.

·         Remove and reinsert the SIM to ensure it has proper contact with the device.

4. Check Device Software Updates

·         Ensure your Home Wireless device firmware is up-to-date.

·         Updates can improve connectivity, stability, and compatibility with 4G/5G networks.

·         Follow your device instructions or use the Yomojo app to check for updates.

5. Move to a Different Placement

·         Signal strength may be affected by walls, furniture, or other obstacles.

·         Try moving your Home Wireless device to a higher location or near a window for better reception.

6. Restart Your Connected Devices

·         If your connected devices (laptops, phones, tablets) are not detecting the network, restart them.

·         This ensures they reconnect to the refreshed modem signal.

Still Having Issues?

·         Contact Yomojo support on 1300 966 656 or send a message via our contact page for further assistance.

💡 Extra Tips:

·         Avoid placing your modem near metal objects, microwaves, or thick walls, as these can weaken the signal.

·         Disconnect devices not in use if your network is congested.

·         Enable automatic firmware updates if your device supports it to always have the latest improvements.

·         Consider using a 4G/5G Wi-Fi extender or mesh nodes for better coverage in larger homes.