Troubleshooting WiFi Calling
Wi-Fi Calling is a feature that allows you to make and receive phone calls and send text messages over a Wi-Fi network
instead of using your cellular network. It’s especially useful in areas where cellular signal is weak or unavailable but you
have access to a strong Wi-Fi connection.
Here's how it works:
• When Wi-Fi Calling is enabled on your phone, it automatically uses Wi-Fi to route calls and texts if your cellular signal is poor.
• The person you're calling doesn't need to have Wi-Fi Calling enabled — it works just like a regular call from their perspective.
• Your phone number stays the same, and you can use it just like you normally would.
Benefits:
• Better call quality in areas with poor cellular reception.
• No extra apps needed — it’s built into most modern smartphones.
• Works internationally (depending on your carrier), often with lower or no roaming charges.
Requirements:
• A compatible smartphone.
• A carrier that supports Wi-Fi Calling.
• A stable Wi-Fi connection.
Troubleshooting Steps:
1. Verify Wi-Fi Calling is Enabled and Working:
Check settings:
Navigate to your phone's settings and confirm that Wi-Fi calling is turned on.
Test Wi-Fi:
Ensure your phone is connected to a stable and strong Wi-Fi network. Run a speed test on the Wi-Fi network to verify adequate speeds.
2. Restart Devices and Connections:
Restart your phone:
A simple restart can resolve temporary glitches.
Restart your router:
Power cycling your modem and router can also help resolve connection issues.
Toggle Airplane Mode:
Enabling and disabling Airplane Mode can refresh your phone's network connections.
Forget and Reconnect to Wi-Fi:
In your Wi-Fi settings, try forgetting the network and then reconnecting to it.
3. Update Software and Check Carrier Settings:
Software updates: Ensure your phone's operating system and carrier settings are up-to-date.
4. Advanced Troubleshooting:
Reset Network Settings: If other steps fail, consider resetting your phone's network settings.
Remove and Reinsert SIM Card: In some cases, removing and reinserting the SIM card can resolve
connectivity issues.