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Dropouts on nbn® FTTN/B – Quick Fix Guide
If your Yomojo nbn FTTN/B service keeps dropping out, your internet will disconnect and reconnect from time to time. Follow these simple steps to help identify the problem.
Look up your address on nbn®’s Network Status and Outages page and our Network Status page.
Note: If maintenance is scheduled, you’ll see an estimated time for the fix.
Locate a device connected to the modem with an Ethernet cable. If it stays connected while Wi-Fi devices drop out, follow the Wi-Fi Dropouts troubleshooting steps instead.
Check your nbn modem and make sure all cables are securely connected and not damaged. If you're unsure, follow our setup guide.
Note: Replace any broken or chewed cables.
Log in to the Yomojo Dashboard or app and run an nbn connection test.
Still experiencing dropouts? Please call us on 1300 966 656, email support@yomojo.com.au, or chat with us.