How to Troubleshoot Slow Data Speeds on Yomojo

Overview:
If your mobile internet is slower than expected, there are several steps you can take to improve performance and ensure you are getting the best speeds from your Yomojo service.

Steps:

1. Check Coverage:
   Visit the Yomojo coverage map to ensure your area has strong 4G or 5G coverage. Poor signal strength can significantly reduce data speeds.

2. Restart Your Phone:
   Power off your phone and turn it back on. This reconnects your device to the network and can resolve temporary connectivity issues.

3. Check Data Usage and Close Background Apps:
   Apps running in the background can consume bandwidth and slow your internet. Close any unused apps or clear the app cache to free up resources.

4. Disable VPN or Proxy Services:
   Virtual private networks (VPNs) and proxies can slow down internet speeds. Disable these temporarily to see if performance improves.

5. Update Your Device and Apps:
   Ensure your phone’s operating system and apps are up to date. Updates often include performance improvements and network optimisations.

6. Toggle Airplane Mode:
   Turn on Airplane mode for a few seconds, then switch it off. This forces your phone to reconnect to the mobile network.

7. Test in Another Location:
   Try using your phone in a different area to rule out local network congestion or signal issues.

8. Contact Yomojo Support:
   If you’ve tried all the above steps and data speeds are still slow, contact Yomojo support for further assistance. You can reach them via:

   • Phone: 1300 966 667

   • Live Chat: https://www.yomojo.com.au/contact-us/

   • Email: support@yomojo.com.au

Tips:

• Peak Times Can Affect Speeds: Data speeds may be slower in densely populated areas or during peak usage times.

• Consider a Higher-Speed Plan: If you consistently need faster data, upgrading your plan may provide higher priority or unlimited high-speed data.

• Use Wi-Fi Where Possible: Connecting to a secure Wi-Fi network can help conserve mobile data and improve browsing speed.

• Monitor Usage: Keep an eye on your data usage via the Yomojo app to avoid exceeding limits that could reduce speeds.

• Network Settings Reset: If slow speeds persist, you can reset your network settings (Settings > General > Reset > Reset Network Settings). This can resolve persistent connectivity issues.