Question 1

What is Community Fibre?

Accepted Answer

Community Fibre is a wholesale-only fibre broadband infrastructure provider in Australia. The network enables retail service providers such as Yomojo to deliver ultra-fast internet plans over a dedicated non-NBN fibre network. It supports gigabit-speed broadband services for apartments and residential buildings. More information is available at: https://www.communityfibre.com.au/

Question 2

Is Community Fibre part of the NBN network?

Accepted Answer

No. Community Fibre operates an independent fibre broadband network and does not use NBN infrastructure. This dedicated network allows providers like Yomojo to offer Community Fibre internet plans separately from the National Broadband Network.

Question 3

How long does it take to activate Community Fibre?

Accepted Answer

After your order is placed, Community Fibre installers will contact you to schedule a convenient installation appointment. Typical installation time ranges from 30 minutes to 2 hours, depending on your building setup and connection requirements.

Question 4

What technology does Community Fibre use?

Accepted Answer

Community Fibre networks use a mix of G.fast and Fibre to the Premises (FTTP) technologies. G.fast delivers gigabit-capable speeds over short copper connections within buildings. FTTP provides a full fibre connection directly to your premises. All new locations connected since early 2025 use FTTP, delivering faster speeds and improved reliability.

Question 5

Community Fibre vs NBN: Why choose ultra-fast fibre?

Accepted Answer

Traditional broadband networks often struggle to deliver speeds above 100 Mbps during busy periods. Community Fibre internet offers fibre-based infrastructure, speeds starting from 100 Mbps, gigabit-capable plans, lower latency, and more reliable connections. Because the network operates independently of NBN infrastructure, it can deliver consistent high-speed broadband for apartments and residential buildings.

Question 6

Do I need a new Wi-Fi router for Community Fibre?

Accepted Answer

In most cases, you can use your existing modem or router if it meets these requirements: RJ45/Ethernet WAN port, not locked to another provider, and supports IPoE/DHCP authentication. Support for BYO modems is limited, so users may need to configure their own device. Yomojo recommends modern routers supporting Wi-Fi 6 for better performance and coverage. Mesh Wi-Fi systems can help eliminate coverage gaps in larger homes.

Question 7

What is the best Wi-Fi router placement for fibre internet?

Accepted Answer

Router placement can significantly improve Wi-Fi performance. Recommended placement: central location near the centre of your home, elevated position on a shelf or table, away from obstacles such as thick walls and electronic interference. Mesh Wi-Fi systems can extend coverage and reduce dead spots in apartments or multi-room layouts.

Question 8

Can I keep my home phone number with Community Fibre?

Accepted Answer

Yes. Existing home phone numbers can be transferred to a VoIP (Voice over Internet Protocol) service. To use VoIP, your handset must connect through a VoIP-compatible modem and your number must be ported to a VoIP plan. For assistance with number porting, contact Yomojo support.

Question 9

How do I change or upgrade my Yomojo Community Fibre plan?

Accepted Answer

Community Fibre plans can be changed at any time through your Yomojo account dashboard or by contacting customer support. Plan upgrades are activated immediately and charged at the pro-rata price difference. Plan downgrades are activated at the next billing cycle, and no refunds are issued for the current billing period.

Question 10

What speeds are available on Yomojo Community Fibre?

Accepted Answer

Plans range from 25 Mbps to 2000 Mbps, depending on your building’s fibre infrastructure.

Question 11

Is Community Fibre available in my building?

Accepted Answer

Community Fibre is available in selected residential buildings and apartment complexes where fibre infrastructure has been installed.

Question 12

What equipment is installed during Community Fibre setup?

Accepted Answer

Installers connect a Network Termination Device (NTD) inside your property, which links the building fibre network to your modem or router.

Yomojo Community Fibre Internet for Apartments & Buildings

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